Question 1

How do I create a Collably account?

Accepted Answer

Click Sign Up, enter your name, email, and password, then verify your email with the 6-digit code we send you. You can also sign up with Google in one click.

Question 2

Is Collably free to join?

Accepted Answer

Yes, creating an account and exploring trainings, events, guides, and services is free. Joining as an NGO member is optional and involves an annual fee, but it isn't required to use the platform.

Question 3

I'm under 18, can I still join?

Accepted Answer

Yes. Many of the young people we work with are under 18. Parental or guardian consent is required as part of setting up your profile, and we collect a guardian's contact information for students still in school.

Question 4

What do I get as an NGO member?

Accepted Answer

Members get a digital (and optional physical) membership ID card, discounted or free pricing on select trainings and services, and access to member-only events.

Question 5

How do I pay my membership fee?

Accepted Answer

Membership payments happen outside the platform (for example, via mobile money). You then submit a payment claim (the amount, a reference number and/or a screenshot) which our team manually verifies.

Question 6

How long does it take for my payment to be verified?

Accepted Answer

Most payment claims are reviewed within a few business days. You'll see the status update on your membership page once it's verified, and you'll get a notification either way.

Question 7

What happens if my membership lapses?

Accepted Answer

Your membership status changes to lapsed if it isn't renewed by its expiry date. You can still use the platform, but you'll lose member-only pricing and event access until you renew.

Question 8

How do I apply for a training?

Accepted Answer

Browse trainings on the Programs page, open the one you're interested in, and click Apply Now. Some trainings require an application to be reviewed before you're accepted; others let you enroll right away.

Question 9

Do I get a certificate after completing a training?

Accepted Answer

Yes, once you've completed every required item in the curriculum (and any additional items the training requires). Certificates are issued automatically once you cross that threshold.

Question 10

Can I verify someone else's certificate?

Accepted Answer

Yes, every certificate has a unique certificate number that anyone can look up on our public certificate verification page to confirm it's genuine.

Question 11

Are events free to attend?

Accepted Answer

Most are, though some have a small fee and some are open only to active members. Each event's page shows its price and whether it's member-only before you register.

Question 12

Do I need to register in advance?

Accepted Answer

Yes, for events with limited capacity we recommend registering as early as possible; registration doesn't guarantee entry once an event is full.

Question 13

Who can become a Collably partner?

Accepted Answer

Individuals (mentors and experts), organizations and businesses, schools, and sponsors or donors can all apply. Our Become a Partner page walks through each type.

Question 14

What happens after I submit a partner application?

Accepted Answer

Our team reviews it and reaches out directly, usually within a few days. If accepted, you may be given delegated access to manage the specific trainings, events, or services you're involved with.

Question 15

How is my data used?

Accepted Answer

Only to run the platform: verifying your account, running the trainings/events/services you take part in, and (in aggregated, de-identified form) government activity reporting. See our Privacy Policy for the full breakdown.

Question 16

Can I delete my account?

Accepted Answer

Yes, email hello@collably.tz and we'll take care of it. We'll remove or anonymize your personal information except where we're required to keep it (for example, financial records).